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US Park Pass

<h3 id="report-the-mistake-immediately">Report the Mistake Immediately</h3><p>If you&apos;ve received the wrong item, please contact us right away:</p><ul><li><strong>Email:</strong> support@usparkpass.com</li><li><strong>Include:</strong> Your order number</li><li><strong>Include:</strong> A photo of what you actually received</li></ul><h3 id="important-do-not-sign-the-pass">Important: Do Not Sign the Pass</h3><p><strong>Do not sign the pass</strong> you received. Signed passes cannot be returned or exchanged. Keep it in new condition while we resolve this.</p><h3 id="what-happens-next">What Happens Next</h3><p>We&apos;ll:</p><ol><li>Review your order and the photo you sent</li><li>Confirm the error and apologize for the mistake</li><li>Arrange for you to <strong>return the incorrect item</strong></li><li>Send you the <strong>correct pass</strong> or <strong>issue a refund</strong>, depending on your preference</li></ol><h3 id="well-make-it-right">We&apos;ll Make It Right</h3><p>Packing errors are rare, but when they happen, we take them seriously. We&apos;ll work quickly to get you the correct America the Beautiful Annual Pass you ordered.</p>

If you've received the wrong item, please contact us right away:. Do not sign the pass you received. Signed passes cannot be returned or exchanged. Keep it in new condition while we resolve this. We'll:. Packing errors are rare, but when they happen,

What do I do if I receive the wrong item in my order?

Returns & Refunds

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My order was marked delivered but it's not here

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Shipping & Delivery

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Order Management

I'm visiting from outside the U.S. — what are my options?

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What's changing with the America the Beautiful pass in 2026?

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Can I buy a pass as a gift?

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What is the America the Beautiful Annual Pass?

Can I put stickers on my pass?

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Pass Information

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How does pass auto-renewal work?

Subscription Management/Automatic Pass Renewals

Report the Mistake Immediately

Important: Do Not Sign the Pass

What Happens Next

We'll Make It Right

What do I do if I receive the wrong item in my order?Updated 3 months ago

Report the Mistake Immediately

Important: Do Not Sign the Pass

What Happens Next

We'll Make It Right