Please provide your order number (begins with UPP) and allow up to two business days for a reply.

US Park Pass

<h3 id="order-processing">Order Processing</h3><p>Our processing time before an order ships is <strong>1-2 business days</strong>, excluding weekends and holidays.</p><h3 id="delivery-time">Delivery Time</h3><p>Actual shipping times are usually <strong>2-5 business days</strong> after fulfillment via standard USPS. We currently <strong>only ship within the United States</strong>.</p><h3 id="orders-with-3-passes">Orders with 3+ Passes</h3><p>Orders with 3 or more passes ship via <strong>FedEx with insurance</strong>. Delivery times vary based on your location.</p><h3 id="plan-ahead-for-trips">Plan Ahead for Trips</h3><p>To ensure your pass arrives before your park visit, we recommend placing your order at least <strong>7 days</strong> before your trip. This gives plenty of time for processing and delivery.</p>

Our processing time before an order ships is 1-2 business days, excluding weekends and holidays. Actual shipping times are usually 2-5 business days after fulfillment via standard USPS. We currently only ship within the United States. Orders with 3 o

How long does delivery take?

Shipping & Delivery

What is your shipping policy?

My order was marked delivered but it's not here

What if my package gets lost or arrives damaged?

Do you ship worldwide?

How do I track my order?

Do you offer free shipping?

How much does shipping cost?

Do you offer expedited shipping?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Do you offer refunds or exchanges?

How do I start a return?

What's your return policy?

Returns & Refunds

How do I apply promo or discount codes?

What is your cancellation policy?

How do I cancel my order?

Order Management

I'm visiting from outside the U.S. — what are my options?

Can I exchange my pass for a different type?

Do I still need a reservation if I have the pass?

What's changing with the America the Beautiful pass in 2026?

What about Senior, Military, Access, or other specialty passes?

What does the pass cover (and what doesn't it)?

Can I buy a pass as a gift?

What if I lose my pass or it's stolen?

How does the pass signature work?

What is the America the Beautiful Annual Pass?

Can I put stickers on my pass?

When does my pass expire?

Pass Information

How do I update my subscription or renewal details?

How do I cancel my automatic pass renewal?

How does pass auto-renewal work?

Subscription Management/Automatic Pass Renewals

Order Processing

Delivery Time

Orders with 3+ Passes

Plan Ahead for Trips

How long does delivery take?Updated 3 months ago

Order Processing

Delivery Time

Orders with 3+ Passes

Plan Ahead for Trips