To use a promo code, enter it in the discount code field at checkout before you complete your order. Please note:. If a discount code isn't working, please check:. If you're having trouble with a discount code, contact our support team at support@usp

<h3 id="at-checkout">At Checkout</h3><p>To use a promo code, enter it in the <strong>discount code field</strong> at checkout before you complete your order.</p><h3 id="code-requirements">Code Requirements</h3><p>Please note:</p><ul><li><strong>Case-sensitive:</strong> Codes are case-sensitive, so enter them exactly as provided (uppercase, lowercase, etc.)</li><li><strong>One code per order:</strong> You can only use one promo code per order</li><li><strong>Cannot be applied after purchase:</strong> Codes must be entered before you place your order &#x2014; they cannot be added afterward</li></ul><h3 id="code-not-working">Code Not Working?</h3><p>If a discount code isn&apos;t working, please check:</p><ul><li><strong>Expiration date:</strong> Has the code expired?</li><li><strong>Eligibility terms:</strong> Does your order meet the code&apos;s requirements? (Some codes may have purchase minimums or apply only to certain items)</li><li><strong>Correct entry:</strong> Did you enter the code exactly as provided?</li></ul><h3 id="still-need-help">Still Need Help?</h3><p>If you&apos;re having trouble with a discount code, contact our support team at <strong>support@usparkpass.com</strong> and we&apos;ll help you.</p>

How do I apply promo or discount codes?

You can cancel your order anytime before it ships using our self-service order status page. A link to this page was included in your order confirmation email. Simply log in and select the cancel option. Your refund will be processed back to your orig

<h3 id="cancel-before-fulfillment">Cancel Before Fulfillment</h3><p>You can <strong>cancel your order anytime before it ships</strong> using our self-service order status page. A link to this page was included in your order confirmation email. Simply log in and select the cancel option. Your refund will be processed back to your original payment method.</p><h3 id="cancel-after-order-ships">Cancel After Order Ships</h3><p>Once your order has shipped, you <strong>cannot cancel it directly</strong>. However, you have options:</p><ul><li><strong>Refuse delivery:</strong> You can refuse the package when it arrives, and it will be returned to us</li><li><strong>Return the pass:</strong> Accept delivery and return the pass using our standard return policy</li></ul><h3 id="standard-return-policy">Standard Return Policy</h3><p>If you&apos;ve already received your pass and want to return it, our <strong>60-day return policy applies</strong>:</p><ul><li>Pass must be unsigned and in new condition</li><li>You pay for return shipping</li><li>Original shipping fees are not refundable</li></ul><h3 id="contact-support">Contact Support</h3><p>If you need to cancel your order or have questions, reach out to <strong>support@usparkpass.com</strong>.</p>

What is your cancellation policy?

If your order hasn't been fulfilled yet, you can cancel it yourself using your order status page. A link to your order status page was included in your order confirmation email. Simply log in and select the cancel option. Once your order has been shi

<h3 id="before-your-order-ships">Before Your Order Ships</h3><p>If your order hasn&apos;t been fulfilled yet, you can <strong>cancel it yourself using your order status page</strong>. A link to your order status page was included in your order confirmation email. Simply log in and select the cancel option.</p><h3 id="after-your-order-ships">After Your Order Ships</h3><p>Once your order has been shipped, <strong>contact us immediately</strong> &#x2014; but please note that we may not be able to stop the shipment since it&apos;s already in transit with the carrier.</p><h3 id="if-your-package-has-already-arrived">If Your Package Has Already Arrived</h3><p>If your package has already been delivered, you have two options:</p><ul><li><strong>Refuse delivery:</strong> You can refuse to accept the package when it arrives, and the carrier will return it to us</li><li><strong>Return the pass:</strong> Accept the package and follow our standard return policy (60 days, unsigned passes only)</li></ul><h3 id="need-help">Need Help?</h3><p>If you need to cancel or have questions about canceling your order, reach out to <strong>support@usparkpass.com</strong>.</p>

How do I cancel my order?

Please provide your order number (begins with UPP) and allow up to two business days for a reply.

US Park Pass

Order Management

How long does delivery take?

What is your shipping policy?

My order was marked delivered but it's not here

What if my package gets lost or arrives damaged?

Do you ship worldwide?

How do I track my order?

Do you offer free shipping?

How much does shipping cost?

Do you offer expedited shipping?

Shipping & Delivery

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Do you offer refunds or exchanges?

How do I start a return?

What's your return policy?

Returns & Refunds

I'm visiting from outside the U.S. — what are my options?

Can I exchange my pass for a different type?

Do I still need a reservation if I have the pass?

What's changing with the America the Beautiful pass in 2026?

What about Senior, Military, Access, or other specialty passes?

What does the pass cover (and what doesn't it)?

Can I buy a pass as a gift?

What if I lose my pass or it's stolen?

How does the pass signature work?

What is the America the Beautiful Annual Pass?

Can I put stickers on my pass?

When does my pass expire?

Pass Information

How do I update my subscription or renewal details?

How do I cancel my automatic pass renewal?

How does pass auto-renewal work?

Subscription Management/Automatic Pass Renewals